Client Administrator

Ann Arbor Holistic Health is hiring experienced fulltime support for our holistic functional nutrition practice. If you are an enthusiastic, detail-oriented professional with at least 3-4 years experience as a Medical Receptionist or Executive Assistant, we would love to hear from you!

Our Client Administrator manages a variety of tasks for our growing practice, including providing concierge-level support for our clients by phone or electronically. You are also responsible for maintaining detailed records and assisting our practice with a variety of administrative duties, from processing lab tests to answering practitioner questions.

The work takes place 100% remotely, Monday through Friday, and includes paid time off and potential for performance-based bonuses. While our team is fully remote, we communicate with and support each other as if we shared an office. Task assignments may be delivered by VOIP, Trello, Voxer, Zoom, phone, or email, so comfort with technology and reliable high-speed Internet are a must. You will also need to be in a distraction-free environment when taking client calls. (This role may not be a good fit for parents with small children who are home during core business hours.)

To succeed in this position, you will need outstanding written and verbal communication skills. And did we mention the need to be extremely detail-oriented? Yes, we did – which you will have noticed if you’re the right candidate for us! Follow-through and a positive attitude are also essential. Our team enjoys each other and our work, and we are looking for a new team member who will come with a smile, ready to continue our commitment to cultural, clinical, and operational excellence.

We are looking for a dedicated individual who enjoys an energetic, fast-paced work and environment and extensive collaboration. That is not code for being overworked or micromanaged! However, we keep a busy practice serving many clients, and you can expect your days to be full. If you enjoy ticking items off a checklist and finding new ways to be efficient, this position is for you. Are you known for staying organized and switching gears effectively? Even better.

At Ann Arbor Holistic health, we serve clients who are seeking to improve their health naturally by addressing the root causes of their symptoms. We strive to meet every client’s unique needs with customized wellness plans and unequaled care and service, and the Client Administrator role is integral to achieving that mission. While knowledge of functional medicine is not required, it is an added plus, as are project management and sales experience.

If you’ve spent at least 3-4 years as a Medical Receptionist, Executive Assistant, or another customer-facing administrative role and are looking for a stable position in a top-tier wellness practice, please apply!

Primary Job Goals:

• Come on time and prepared to work to the highest standard with a positive, proactive attitude
  Showcase your ability to problem-solve and make sound judgment calls
  Go above and beyond to provide our clients with a compassionate concierge-level experience they would never get from a typical doctor’s office

Primary Job Responsibilities

• Answer client phone calls and emails
• Process testing and program orders and follow up with clients as needed
• Notify practitioners of client inquiries and follow up to ensure practitioner response
• Maintain spreadsheets and submit reports
• Provide assistance to the executive team as requested
• Participate in team meetings and collaborations as necessary

Other Requirements

• Reliable computer, smartphone, cell phone signal, WiFi connection, and printer
• Microsoft Office software
• Space to keep a very small stock of items
• Ability to ship out small packages on occasion

To Apply:

Please submit your resume and a cover letter telling us what makes you a great fit for this position to [email address]. We will also expect contact information for at least two references: one professional and one personal.

Applications will be accepted until the role is filled; however, applicants are encouraged to submit their application no later than May 27, 2024, to be given full consideration for the role.

We look forward to hearing from you!